Chuqiyun User Agreement#
Effective Date: January 1, 2024
Update Date: January 1, 2024
Foreword#
Thank you for using the products or services provided by Chuqiyun Cloud Computing. Before completing the registration process or using the Chuqiyun website services in any way, please carefully read and thoroughly understand these Chuqiyun website service terms (hereinafter referred to as "Service Terms"). After confirming your full understanding, choose to accept or not accept these Service Terms; once you complete the "Agree to Terms and Register" or start using Chuqiyun services in any other way, it indicates that you have read and agree to be bound by these Service Terms. If you do not agree to these Service Terms or any of their provisions, you should not proceed further or stop the registration process. Chuqiyun reminds you to read carefully and fully understand the content of each provision, especially those that limit or exempt liability, which may be highlighted in bold or other prominent forms.
I. Contracting Parties and Agreement Scope#
1.1. The Chuqiyun website service terms constitute a valid contract between you and Chuqiyun Cloud Computing (hereinafter referred to as "Chuqiyun" or "we") regarding the use of Chuqiyun website services (including providing you with website page information browsing, account registration services, etc., hereinafter referred to as "this service"). The Chuqiyun website includes the domain name chuqiyun.com and the Chuqiyun client, such as the Chuqiyun App.
1.2. If you use or purchase a specific product and/or service on the Chuqiyun website (hereinafter referred to as "Cloud Services"), you may still need to confirm the service terms corresponding to the specific Cloud Services; please read carefully and fully understand the content of each provision, and choose to accept or not accept those service terms.
II. Account Registration, Use, and Security#
2.1. Registration Eligibility
2.1.1. You confirm that when you complete the registration process or use this service in any other way permitted by Chuqiyun, you must be a natural person, legal person, or other organization with full civil rights and full civil capacity (hereinafter referred to as "you").
2.1.2. If you are a minor or a person with limited civil capacity, you do not possess the aforementioned qualifications, and you and your guardian shall bear all consequences arising from your improper registration.
2.1.3. You must also ensure that you are not subject to trade restrictions, sanctions, or other legal or regulatory restrictions imposed by any country, international organization, or region; otherwise, you may not be able to register and use Chuqiyun services normally.
2.2. Account Registration
2.2.1. When you fill in the information as prompted on the registration page, read and agree to these Service Terms, and complete all registration procedures, you will obtain a Chuqiyun account and become a user of Chuqiyun.
2.2.2. You can complete the registration process using the account name ("Account Name") you set or confirm and the password you set; you may choose to register your Chuqiyun user account by setting a login mobile number and completing dynamic verification, authorizing the use of a third-party account for registration, or other registration methods provided by Chuqiyun. When you register an account in a certain way, Chuqiyun may automatically generate an "Account ID" for you. You understand and agree that when referring to your Chuqiyun account or account, it actually refers to the collective term for the aforementioned account name and password, login mobile number, authorized third-party account, or other information belonging to "Account" or "Account" in the user interface.
2.2.3. The account name you set must not violate national laws and regulations, public order and morals, social ethics, Chuqiyun's management norms, or easily cause confusion with your identity with Chuqiyun; otherwise, your account may not be successfully registered, or Chuqiyun has the right to cancel it after notifying you.
2.2.4. You shall provide and timely update your account information accurately as required by laws and regulations or as prompted on the corresponding page, so that it is true, timely, complete, and accurate. If the information you provide is incorrect, untrue, outdated, or incomplete, Chuqiyun may issue an inquiry and/or request for correction, and you shall cooperate with Chuqiyun's request to provide or update the relevant information. You shall bear the consequences and losses if the information and materials you fill in are untrue, untimely, incomplete, or inaccurate, which may result in your inability to use the Chuqiyun account (unable to register successfully, or the account being frozen or canceled) or during the use process.
2.2.5. Chuqiyun may require you to provide more identity information and data for the activation of certain Cloud Services, to conduct further identity authentication or qualification verification. Your account can only obtain the qualification to use the relevant Cloud Services after passing these authentications and verifications.
2.2.6. Generally, your Chuqiyun account is the only identity identifier for all activities you conduct on the Chuqiyun website. Unless otherwise agreed, each Chuqiyun account can independently conduct activities on this website. However, under the following circumstances, Chuqiyun has the right to uniformly process multiple Chuqiyun accounts owned by the same and/or related legal entities based on its judgment, such as when Chuqiyun determines that they are actually the same user based on the associated information during registration, login, and use. Examples of associated information include: the same identification document, the same mobile number, the same payment account, the same device, the same address, etc.
2.3. Account Use and Security
2.3.1. You have the right to use the account you set to log in to the Chuqiyun website and then use the Cloud Services provided by Chuqiyun. You acknowledge and agree that Chuqiyun has the right to change, suspend, or cancel any Cloud Service (including increasing or decreasing product types, adjusting service content, version upgrades, etc.) or the entire Cloud Service from time to time, or to change, suspend, or cancel certain features or functions of the Cloud Service, or to change, suspend, or cancel the way the Cloud Service is used and related content. Such changes, suspensions, or cancellations will be announced on the Chuqiyun official website to notify you. You are obligated to check and thoroughly understand the relevant adjustment content in a timely manner. If you do not agree with any terms after the changes, please do not continue to purchase or use the relevant Cloud Services. If you use the Cloud Services provided by Chuqiyun, it is deemed that you agree to comply with the latest version of the service terms and any terms of the specific Cloud Services as publicly announced at that time.
2.3.2. Chuqiyun may notify you of the progress of relevant Cloud Services and prompt you to take the next steps via email, internal messages, SMS, or phone calls. During the service process, you should log in to your Chuqiyun account in a timely manner to check and conduct transaction operations.
2.3.3. A Chuqiyun account can only correspond to a unique legal entity. Unless explicitly provided by law, judicial ruling, or with Chuqiyun's consent, you shall not transfer, lend, rent, sell, gift, or allow others to inherit your Chuqiyun account in any way.
2.3.4. Your account information is set and kept by you, and you must keep your Chuqiyun account and password, mobile verification code, and other account-related information confidential. You must ensure that you log out of the website correctly at the end of each internet session.
2.3.5. If you discover that someone has unauthorized access to your Chuqiyun account, you should immediately notify Chuqiyun; Chuqiyun will assist you in freezing the account, changing the password, or making other security settings; you understand that Chuqiyun needs a reasonable amount of time to take action on your request, and Chuqiyun is not responsible for any consequences (including but not limited to any losses) that arise before taking action and are caused by you.
2.3.6. Chuqiyun will also provide relevant free services to assist you in ensuring the security of your account, including prompting you to configure security products, providing basic monitoring and alert capabilities, and notifying you of alerts for your designated account in case of abnormal operations. To achieve these capabilities, you understand and agree that Chuqiyun will obtain your AK and account activity records to alert high-risk events. You understand and accept that, although Chuqiyun provides the above account security monitoring services, you are the primary responsible person for the security of your account. Chuqiyun cannot guarantee the effectiveness and service quality of the free services provided, and is not responsible for any consequences (including but not limited to any losses) arising from the leakage of AK or other login authentication methods.
III. Account Freezing, Cancellation, and Appeals#
3.1. Account Freezing
Your Chuqiyun account (all or part of its permissions or functions) may be frozen under the following circumstances (for example, the Chuqiyun account is restricted from logging in; the function of transferring funds is restricted, etc.), and Chuqiyun will notify you via email, internal messages, SMS, or phone calls:
3.1.1. Based on the need for the operation and transaction security of the Chuqiyun website or Cloud Services, if you have occurred or may occur actions that disrupt or attempt to disrupt the fair trading environment or normal trading order of Chuqiyun or its affiliated companies, or any use of information containing Chuqiyun or its affiliated companies' names or brands that may mislead others, or any use of certain Chinese and English (full name or abbreviation), numbers, domain names, etc., intending to indicate or map some association with Chuqiyun or its affiliated companies;
3.1.2. Violation of these Service Terms, relevant rules and regulations of the Chuqiyun website (such as cloud platform security rules, transaction rules, management norms, etc.), service descriptions, and other service agreements/terms;
3.1.3. Violation of national laws, regulations, policies, or legal documents;
3.1.4. You have been complained against by others, and the other party has provided relevant evidence, while you have not provided contrary evidence as required;
3.1.5. Chuqiyun reasonably analyzes and judges that there are abnormalities in your account operations, earnings, exchanges, etc.;
3.1.6. Freezing requested by competent authorities;
3.1.7. Chuqiyun reasonably judges that the same user has other situations that are similar in nature to the above behaviors or pose similar risks.
3.2. Account Cancellation
3.2.1. Your Chuqiyun account will be canceled under any of the following circumstances:
3.2.1.1. Chuqiyun processes your account cancellation request based on your submitted application for account cancellation, in accordance with legal provisions and account cancellation procedures, and completes the account cancellation.
3.2.1.2. When the above-mentioned circumstances in 3.1 occur and are severe, or based on the request of competent authorities, Chuqiyun will cancel your relevant Chuqiyun account, and will notify you via email, SMS, phone call, or other appropriate means.
3.2.1.3. If you have not logged into the Chuqiyun website for 12 consecutive months (including during the account freezing period), and there are no unexpired Cloud Services under your account, Chuqiyun has the right (but not the obligation) to cancel your account.
3.2.2. You understand and agree that once the account is canceled, you will:
3.2.2.1. be unable to log in again to the Chuqiyun website, forum, App, etc.;
3.2.2.2. be unable to access the control panel or cloud site control panel;
3.2.2.3. be unable to perform other operations that rely on account permissions;
3.2.2.4. be unable to retrieve personal information, transaction records, business data, historical information, etc., under that account.
3.2.2.5. However, account cancellation does not mean that all account actions and related responsibilities prior to the account cancellation are exempted or reduced.
3.2.3. After account cancellation, Chuqiyun will:
3.2.3.1. have no right to continue collecting, storing, and using your personal information and data, except as required by laws and regulations, such as retaining corresponding invoice information for tax compliance;
3.2.3.2. be obligated to ensure that all data under that account cannot be retrieved or accessed in the systems involved in daily business functions, in compliance with national laws and regulations;
3.2.3.3. The cancellation of the account does not affect Chuqiyun's obligations to confirm the user's true identity before the account cancellation in accordance with the requirements of regulatory authorities or other legal scenarios.
3.3. Appeals
In the event of the aforementioned account freezing or cancellation, you should pay attention and may follow the procedures to appeal or take subsequent actions:
3.3.1. You may apply to Chuqiyun to lift the above freezing or cancellation through the appeal process. For the security of your account, you should cooperate by truthfully providing identification and relevant materials, as well as any other information or documents required by Chuqiyun for verification. You should fully understand that your appeal is not necessarily permitted, and Chuqiyun has the right to decide whether to agree to your appeal request.
3.3.2. You understand and agree that if you refuse to truthfully provide identification and relevant materials, or fail to pass Chuqiyun's review, Chuqiyun has the right to freeze such accounts for a long time and long-term restrict part or all of the account functions until the aforementioned situation is reasonably corrected, or cancel the account based on the provisions of 3.2.1.3.
3.4. You understand and agree that if you have multiple Chuqiyun accounts under your name, and one or more accounts are frozen or canceled due to your illegal, irregular, or breach of contract behavior, Chuqiyun has the right to make reasonable judgments based on specific circumstances and related risk levels to freeze or cancel all or part of your other accounts.
IV. Website Services and Regulations#
4.1. You have the right to enjoy the internet technology services and information services provided by Chuqiyun through this website. You must also fulfill responsibilities such as timely payment and service management according to these Service Terms and the relevant terms and conditions you confirmed when purchasing specific Cloud Services.
4.2. When you use Chuqiyun services (including this service and Cloud Services), you shall ensure:
4.2.1. When using Chuqiyun services, you will comply with national and local laws and regulations, industry practices, and social public morals, and will not use the services provided by Chuqiyun to store, publish, or disseminate the following information and content:
(i) Any content (information) that violates national laws and regulations;
(ii) Political propaganda and/or news information that violates national regulations;
(iii) Information involving state secrets and/or security;
(iv) Feudal superstition and/or obscene, pornographic, or lewd information or information inciting crime;
(v) Gambling with prizes, gambling games; information that violates national ethnic and religious policies;
(vi) Information that obstructs internet operation security;
(vii) Information that infringes on the legitimate rights and interests of others and/or other information or content that harms social order, public security, or public morals;
(viii) You also promise not to provide any convenience for others to publish the above information that does not comply with national regulations and/or the provisions of these Service Terms, including but not limited to setting URLs, BANNER links, etc.
4.2.2. There should be no actions that damage or attempt to damage network security, including not using technical or other means to damage or disrupt this website and other customers' websites of Chuqiyun;
4.2.3. Your use of the services on the Chuqiyun website shall comply with these Service Terms; if you violate the above guarantees, Chuqiyun has the right to take measures such as deleting information, suspending services, and terminating services according to relevant service terms, and has the right to freeze or cancel part or all of your account functions.
V. Privacy and Personal Information Protection#
5.1. To promptly follow up on your needs, we may enter the contact information or account data you provide (including name, email address, phone number, position), your company's basic information, and project service information into our customer relationship management (CRM) system. The service consultant connecting with you will have the authority to view the aforementioned information and contact you when necessary.
VI. Intellectual Property#
6.1. We respect intellectual property rights. Unless we obtain your consent, Chuqiyun will not use, modify, copy, publicly disseminate, change, distribute, issue, or publicly publish the results of your intellectual property.
6.2. Any organization or individual that believes that the content of the Chuqiyun website, such as reprinted articles, product information published by cloud market service providers, etc., may infringe on their legitimate rights and interests, may submit a written rights notice to Chuqiyun ([email protected]), and Chuqiyun will handle it as soon as possible in accordance with the law after receiving a qualified notice from the intellectual property rights holder.
6.3. Unless otherwise stated, the intellectual property rights of the Chuqiyun website logo, "Chuqiyun," "cqcloud," "chuqiyun," and other texts, graphics, and their combinations, as well as other identifiers, badges, names of Chuqiyun services, technical documents, etc., belong to Chuqiyun and its affiliated companies. "Intellectual Property" includes any and all rights, ownership, and interests defined in patent law, copyright law, trademark law, anti-unfair competition law, and any and all applications, updates, extensions, and recoveries thereof.
6.4. You shall not attack the Chuqiyun official website, nor modify, adapt, translate the software, technology, materials, etc., used by Cloud Services, nor obtain the source code involved in Cloud Services through reverse engineering, decompilation, disassembly, or other similar actions; otherwise, you shall be responsible for all legal consequences arising therefrom, and Chuqiyun has the right to pursue your legal responsibility according to law.
6.5. You shall respect the intellectual property rights and other legitimate rights/interests of Chuqiyun and third parties, and ensure that in the event of illegal incidents infringing the aforementioned rights, you protect Chuqiyun and its employees, shareholders, partners, etc., from being affected or suffering losses due to such incidents. Chuqiyun reserves the right to terminate services to you without refunding any payments if you infringe upon the legitimate rights/interests of Chuqiyun and/or other third parties.
VII. Confidentiality#
Chuqiyun promises to take confidentiality measures for the information submitted or known when you register an account or use Chuqiyun services, and will not disclose your information to third parties, unless:
7.1. It can be provided according to these Service Terms or other service agreements, contracts, online terms, etc., between you and Chuqiyun;
7.2. It is required to be provided according to laws and regulations or requests from administrative, judicial, and other authorities;
7.3. The confidential information has been disclosed or can be obtained from the public domain without violating the responsibilities stipulated in these Service Terms;
7.4. It is necessary to provide the services you request.
VIII. Export Control and Sanctions#
Both parties promise to comply with the laws and regulations of the People's Republic of China on export control and sanctions, as well as other applicable export control and sanctions laws and regulations applicable to this contract. You promise not to use the products or services provided by Chuqiyun for purposes prohibited by applicable export control and sanctions laws and regulations. Without the permission of the relevant competent authorities, you and other individuals or entities authorized to use Chuqiyun products or services will not provide controlled products, technologies, software, or services to destinations, entities, or individuals prohibited by applicable export control and sanctions laws and regulations through Chuqiyun products or services.
IX. Information Security Incidents#
Chuqiyun will respond promptly to information security incidents based on the security emergency response center and manage information security incidents in accordance with national laws and regulations, following relevant security incident handling standards. When an information security incident involving your related assets occurs, we will promptly inform you of the situation related to the incident via email, letter, phone call, push notification, etc. You can also proactively contact us through tickets, customer service phone numbers, or large customer manager phone numbers.
X. Scope of Responsibility and Limitation of Liability#
10.1. You acknowledge and agree that you shall bear any third-party claims arising from your use of this service, violation of these Service Terms, or any actions taken under your account. If Chuqiyun and its affiliated companies, employees, customers, and partners are claimed by third parties as a result, you shall be responsible for handling and compensating Chuqiyun and its affiliated companies for all losses and liabilities incurred.
10.2. To the extent permitted by applicable law, Chuqiyun shall not be liable for any indirect, punitive, special, or consequential losses related to or arising from these Service Terms.
10.3. Chuqiyun reminds you that during your use of Chuqiyun services, you should comply with the laws of the People's Republic of China, not endanger network security, and not use Chuqiyun's services to engage in activities that infringe on the reputation, privacy, intellectual property, and other legitimate rights of others. Chuqiyun is not responsible for any illegal or breach of contract behavior you engage in while using Chuqiyun services.
10.4. Any information you upload, provide, or publish on the forums, communities, and cloud markets of the Chuqiyun website, including but not limited to user names, company names, contact persons, and contact information, related images, news, etc., is provided by you, and you shall bear all legal responsibilities for the aforementioned information provided.
10.5. If you obtain any products or services from third parties through the use of the Chuqiyun website, for example, if service providers in the Chuqiyun cloud market provide services to you based on the cloud market, the service providers will be responsible for the services they provide to you, and Chuqiyun shall not be liable for any third-party services.
10.6. In certain cases, to help you use Chuqiyun services more conveniently, Chuqiyun may display reference codes or software (if it belongs to third-party open-source software, you should comply with the relevant usage requirements of third-party open-source software). Based on the usage instructions on the corresponding display page, such software may allow you to download, conduct secondary development, and other related operations. You should understand and promise that the intellectual property rights of such codes belong to Chuqiyun, and you should clearly indicate the rights holder when using them. At the same time, Chuqiyun is not responsible for whether you can use such codes and software and the work and consequences of using them.
10.7. You acknowledge and agree that during the public testing, invitation testing, or free trial period of services provided by Chuqiyun, although Chuqiyun will support the availability and reliability of the services, it will not make any commitments regarding the availability and reliability of any services. Chuqiyun will also not be responsible for any work or results arising from your use or inability to use Chuqiyun services. Chuqiyun reserves the possibility of charging fees for such free services in the future, and will notify you separately before charging service fees.
XI. Force Majeure and Accidental Events#
The Chuqiyun website and Cloud Services are provided based on the current technology and conditions available. Chuqiyun will make every effort to ensure the continuity and security of services, but cannot foresee and prevent legal, technical, and other risks at all times. To the extent permitted by law, if normal service cannot be provided due to the following force majeure or accidental events, Chuqiyun shall not bear any legal responsibility:
11.1. Force majeure refers to objective circumstances that cannot be foreseen by both parties, and whose occurrence and consequences cannot be overcome or avoided, including but not limited to the following situations: (1) Natural disasters such as floods, hail, tsunamis, typhoons, droughts, fires; (2) Social factors such as strikes, riots, wars, and applicable policies, laws, and regulations that lead to non-performance;
11.2. Public service factors such as power supply failures, communication network failures, etc.;
11.3. Non-Chuqiyun independent responsibilities due to hacker attacks, viruses, or abnormalities in your own hardware and software;
11.4. System maintenance (including but not limited to troubleshooting, system upgrades, system expansions, server migrations) by Chuqiyun announced or notified in advance for a short period.
XII. Applicable Law and Jurisdiction#
The validity, interpretation, modification, execution, and dispute resolution of these Service Terms shall be governed by the laws of the People's Republic of China. Disputes arising from these Service Terms shall be submitted to the People's Court of Nanshan District, Shenzhen City, Guangdong Province for resolution.
XIII. Notification Delivery#
13.1. You understand and agree that Chuqiyun may send notifications to you through one or more of the following methods: web announcements, emails, internal messages, SMS, phone calls, system messages, and instant messaging, and Chuqiyun can rely on the contact information you provided to be complete, accurate, and currently valid; the above notifications shall be deemed delivered upon successful sending.
13.2. Unless otherwise stipulated in these Service Terms or explicitly provided in agreements signed between you and Chuqiyun, notifications sent to Chuqiyun should be delivered through the officially published communication address, fax number, email address, and other contact information of Chuqiyun.
XIV. Terms Update and Termination#
14.1. Chuqiyun has the right to change these Service Terms and the corresponding service rules and will announce or notify through web announcements, emails, internal messages, SMS, etc.; if you continue to use this service after the content of these Service Terms changes, it indicates that you have fully read, understood, and accepted the modified content and will comply with the modified terms.
14.2. These Service Terms will terminate upon the cancellation of your account or the mutual agreement of both parties to terminate the website services.
XV. Others#
15.1. These Service Terms consist of the content of these Service Terms, the rules and regulations displayed on the relevant pages of the website, service descriptions (including operational documents), and other terms/conditions you clicked to confirm. Both Chuqiyun and you are bound by them, and relevant terms can refer to and interpret each other.
15.2. The chapter titles of these Service Terms are set for convenience of writing and do not have legal or contractual effect.
15.3. If any provision of these Service Terms is deemed abolished, invalid, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of these Service Terms and other provisions.
15.4. Chuqiyun has the right to publish announcements on the Chuqiyun official website (chuqiyun.com), issue internal notifications, or email notifications to transfer all or part of the rights and obligations of this service to Chuqiyun's affiliated companies.
15.5. Unless otherwise agreed, for the sake of service professionalism, Chuqiyun may also entrust affiliated companies or other legal entities to provide one or more specific services on the Chuqiyun website, and you may enter into relevant terms or conditions with such companies. Please read carefully and fully understand the content of the terms and conditions, and choose to accept or not accept those terms and conditions.
15.6. The confidentiality clauses, intellectual property clauses, applicable law and jurisdiction clauses, and other clauses that should logically survive under these Service Terms (such as guarantees of the authenticity of registration information) shall not become invalid due to the termination of these terms.
15.7. Chuqiyun will strictly adhere to the principles of voluntary, equality, fairness, and integrity in cooperation, fully respecting the rights of partners to operate independently. If any Chuqiyun employee is found to violate the above cooperation principles, issues can be reported through Chuqiyun's supervision email [[email protected]], and Chuqiyun will conduct investigations and handling in accordance with confidentiality and objectivity principles.